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FAQ

Checkout our frequently asked questions below. If you still can't find your answer, please contact us.

Customer Care: support@zigantetartufi.com

 

FAQ


These are the payment methods we offer at our webshop:

PayPal

VISA

AMEX

MASTER CARD

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you do not need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card that is supported by Paypal. Paypal is the easiest & most secure way to make payment online. No account needed.

All orders ship within 2 business days from the date of your order confirmation. All orders received before 12pm will be processed same day; any orders placed after 12pm will be processed on the following business day. Orders placed Friday after 12pm will ship the following Monday.

When placed an order online, we strive to get your purchase at your home as soon as possible. All orders that are placed during working days are sent two (2) days after the placed order. Depending on your postal office and location your package will arrive soon.

The shipping cost depends on the weight and volume of the package. The shipping price is easiliy visible in the checkout (after you selected the desired products and the adresse) before the payment.

We are sorry to hear that you have a complaint about an item delivered by us. Please send an email with a photo of the complaint to our customer service via tanja.zigante@zigamntetartufi.com before returning an item. Do not forget to mention the order number. We try to solve your complaint for you as soon as possible!

At the moment your order starts its journey to your adresse you will recive all the information about the shipment (shipping company and tracking numer) on your e-mail adresse.

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